Privacy Policy

This privacy policy explains how owl-muse collects, uses, stores, and protects personal information provided through this website and our services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

We collect information that you provide directly when using our services or contacting us:

• Name and contact details including email address
• Property preferences and requirements
• Communications and correspondence with our team
• Service selections and enquiry details

We also collect technical information automatically when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses

How We Use Your Information

Personal information is used for the following purposes:

• Responding to enquiries and providing requested services
• Matching you with suitable properties
• Communicating about your property search
• Improving our services and website functionality
• Complying with legal obligations

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you submit an enquiry or request our services
• Contractual necessity: To provide services you have engaged
• Legitimate interests: To improve our services and communicate relevant information
• Legal compliance: To meet regulatory requirements

Data Sharing

We do not sell personal information to third parties. Information may be shared with:

• Service providers who assist our operations under strict confidentiality agreements
• Legal authorities when required by law
• Property owners or letting agents only with your explicit consent during the property search process

Data Retention

Personal information is retained for the duration of our service relationship plus a reasonable period thereafter for legal and administrative purposes. Enquiry data is typically retained for two years unless you request earlier deletion.

Your Rights

Under data protection legislation, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

This policy may be updated periodically. Significant changes will be communicated through our website. Continued use of our services following changes indicates acceptance of the updated policy.

Contact

For privacy-related enquiries or to exercise your data rights:

owl-muse
42 Castle Street
Liverpool, L2 7LA
United Kingdom

Email: [email protected]

Last updated: August 2026